WE ARE HERE TO HELP
Contact us at 855-353-9995 Online 24-7
Monday - Friday 6am 3pm Hawaiian Standard Time
60 Day Money Back
Purchases may be returned for a refund within sixty (60) days of the original purchase date, provided that the returned merchandise is in new, unworn condition and accompanied by proof of purchase. Jewelry that has been altered, customized, or exhibits signs of excessive wear, damage, or use shall be ineligible for return and refund. The Company reserves the right to inspect returned items and to refuse any return that does not meet these conditions.
EXCHANGES
If you wish to exchange any jewelry item purchased from Aumaris Fine Jewelry, please contact our customer service department Monday through Friday between 7:00 a.m. and 3:00 p.m. (HST) by telephone, or submit an inquiry by electronic mail prior to initiating the exchange. Before returning merchandise, you must properly package the item, obtain adequate insurance coverage for the full retail value, and ship the item to the following address:
Aumaris Fine Jewelry
PO Box 226
Hilo HI 96721
All returns and exchanges are subject to the terms and conditions set forth in Aumaris Fine Jewelry’s return and exchange policy, including but not limited to inspection for authenticity, condition, and compliance with any applicable time limits. Aumaris Fine Jewelry shall not be responsible for loss or damage to merchandise in transit unless shipping insurance covering the full retail value has been purchased by the sender and a claim is made in a timely manner with the carrier. Retain proof of shipment and insurance for your records.
LIFETIME WARRANTY
Aumaris Fine Jewelry warrants that jewelry purchased from Nautical Gold Creations is covered by a lifetime warranty against damage arising from normal wear and tear. This lifetime warranty entitles the purchaser to repair, polishing, inspection, and reconditioning services, as deemed necessary by Aumaris Fine Jewelry in its sole discretion, to restore the jewelry's original appearance and finish. Covered items include, without limitation, rings, earrings, bracelets, pendants, necklaces, and cuff links.
Aumaris Fine Jewelry reserves the right to determine, in its sole discretion, the nature and extent of any repair, polishing, inspection, or reconditioning work required to restore the jewelry. All such work will be performed by Aumaris Fine Jewelry using materials and workmanship that meet the company’s standards.
The lifetime warranty set forth herein applies exclusively to jewelry purchased from Nautical Gold Creations. Jewelry not purchased from Nautical Gold Creations is not eligible for the lifetime warranty; however, Aumaris Fine Jewelry will, at the owner's request and subject to applicable fees and terms, perform repair and restoration services for nautical jewelry purchased from other vendors. Any such services for non‑eligible items will be provided pursuant to a separate estimate and authorization.
This lifetime warranty does not cover loss, theft, damage resulting from misuse, abuse, negligence, unauthorized repair or modification, or cosmetic damage unrelated to normal wear and tear. Aumaris Fine Jewelry may require proof of purchase, identification, and inspection of the item before performing warranty or paid repair services.
To request warranty service or repairs, contact Aumaris Fine Jewelry by telephone at 855‑353‑9995 or by email at info@aumaris.com. All inquiries should include a description of the issue, proof of purchase when available, and contact information. Aumaris Fine Jewelry’s obligations under this warranty are limited to repair, polishing, inspection, and reconditioning as described above and do not include replacement of items except where expressly authorized by Aumaris in writing.
This warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction. To the maximum extent permitted by applicable law, Aumaris Fine Jewelry disclaims all other warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. In no event shall Aumaris Fine Jewelry be liable for incidental, consequential, or punitive damages arising out of the sale, purchase, use, or inability to use the jewelry, except as required by law.
GIFTCARDS
An Aumaris gift card is great for everyone, and every celebration
Your jewelry can be wrapped with Aumaris's gift paper and ribbon for free, and most rings can be engraved with a personal date or quote.

